Privacy Policy

Welcome to Jet's Kitchen. We are deeply committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at jetskitchen.rest, place an order with us, or otherwise interact with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

This Privacy Policy applies to all information collected through our website (jetskitchen.rest), our online ordering platform, our mobile applications (if applicable), and any related services, sales, marketing, or events (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you are a resident of California, please pay special attention to the sections below referencing your rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

1. About Us

Jet's Kitchen is a food service business operating in the United States. Our contact details are as follows:

For any questions or concerns about this Privacy Policy or our data practices, you may contact us at any time using the information provided above.

2. Information We Collect

We collect information about you in a variety of ways depending on how you interact with our Services. This includes information you provide directly to us, information collected automatically when you use our website, and information obtained from third parties.

2.1 Personal Information You Provide to Us

When you use our Services — for example, when you create an account, place a food order, sign up for our newsletter, or contact our customer support — you may voluntarily provide us with the following categories of personal information:

• Identity Information: Full name, username or display name.
• Contact Information: Email address, phone number, billing address, and delivery address.
• Account Credentials: Password and other security information used to authenticate your identity.
• Payment Information: Credit card numbers, debit card numbers, billing details, and other financial information. Note: Payment card data is processed by secure third-party payment processors and is not stored on our servers.
• Order Information: Details about the food items you order, your order history, special dietary preferences, and delivery instructions.
• Communications: Messages, feedback, reviews, and any other content you send us directly through contact forms, email, or chat.
• Promotional Preferences: Your preferences for receiving marketing communications and promotions from us.

2.2 Information Collected Automatically

When you visit jetskitchen.rest or use our digital Services, certain information is collected automatically through cookies, web beacons, pixels, and similar tracking technologies. This includes:

• Device Information: IP address, browser type and version, operating system, device identifiers, screen resolution, and hardware model.
• Usage Data: Pages visited, time and date of visits, time spent on pages, links clicked, referring URLs, and the sequence of actions taken on our site.
• Location Data: General geographic location derived from your IP address. If you grant permission, we may also collect precise GPS-based location data to improve delivery accuracy.
• Cookie Data: Information stored by cookies and similar tracking technologies on your device. Please see Section 8 of this policy for more details.
• Log Files: Server logs that automatically record activity, including access times, error logs, and crash data.

2.3 Information from Third Parties

We may also receive information about you from third-party sources, including:

• Social Media Platforms: If you connect your social media account (e.g., Facebook, Google) to our Services or log in using a social media account, we receive profile information from that platform as permitted by their privacy settings.
• Payment Processors: Confirmation and transaction details from payment processors such as Stripe or PayPal.
• Delivery Partners: Delivery status updates and logistics data from third-party delivery service providers.
• Analytics Providers: Aggregated insights and behavioral data from analytics platforms like Google Analytics.
• Marketing Partners: Lead generation or campaign data from advertising networks if you have interacted with our ads on third-party sites.

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. Specifically, we use your information to:

3.1 Provide and Manage Our Services

• Process and fulfill your food orders, including arranging delivery or pickup.
• Create and maintain your customer account.
• Send you order confirmations, receipts, and delivery status updates via email or SMS.
• Process payments and refunds securely.
• Respond to customer inquiries, complaints, and support requests.
• Personalize your experience by remembering your preferences, saved addresses, and past orders.

3.2 Analytics and Service Improvement

• Analyze usage trends and patterns to understand how customers interact with our website.
• Monitor the performance, stability, and security of our platform.
• Conduct internal research and development to improve menu offerings and digital features.
• Generate anonymized or aggregated statistical reports for business insights.
• Test new features and improvements before rolling them out broadly.

3.3 Marketing and Promotions

• Send you promotional emails, special offers, loyalty program updates, and newsletters — but only with your consent or where otherwise permitted by law.
• Display targeted advertisements on third-party platforms based on your browsing and order history (interest-based advertising).
• Notify you of new menu items, seasonal specials, or limited-time deals.
• Run surveys or contests and administer prize distributions.

You may opt out of marketing communications at any time by clicking the "Unsubscribe" link in any email we send you, by texting "STOP" in response to any SMS, or by contacting us directly at [email protected].

3.4 Legal and Compliance Purposes

• Comply with applicable laws and regulations, including federal and state requirements.
• Enforce our Terms of Service and other legal agreements.
• Detect, prevent, and respond to fraud, security threats, or other illegal activities.
• Respond to lawful requests from government authorities or law enforcement agencies.
• Protect the rights, property, and safety of Jet's Kitchen, our customers, and the public.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to unrelated third parties for their own marketing purposes. However, we do share your data in the following limited and controlled circumstances:

4.1 Service Providers and Business Partners

We share information with trusted third-party vendors and service providers who perform functions on our behalf. These parties are contractually obligated to protect your data and may only use it for the specific services they provide to us. Examples include:

• Payment Processors: To securely process credit and debit card transactions.
• Delivery Providers: To fulfill food delivery orders to your specified address.
• Email and SMS Platforms: To send transactional notifications and marketing messages.
• Cloud Hosting Services: To store and manage our website infrastructure and databases.
• Analytics Providers: To help us understand how users engage with our website.
• Customer Support Tools: To manage incoming customer service requests.

4.2 Legal Requirements

We may disclose your information when required by law, legal process, or government authority. This includes but is not limited to:

• Compliance with a subpoena, court order, or other legal obligation.
• Cooperation with law enforcement investigations.
• Protection against fraud or abuse of our platform.
• Defense of legal claims or litigation involving Jet's Kitchen.

4.3 Business Transfers

In the event that Jet's Kitchen undergoes a merger, acquisition, sale of assets, reorganization, or bankruptcy proceeding, your personal information may be transferred as part of the transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs, and we will inform you of any choices you may have regarding your information.

4.4 With Your Consent

We may share your information with other third parties when you have given us your explicit consent to do so, such as when you choose to participate in a co-branded promotion or connect a third-party app to your Jet's Kitchen account.

5. Data Security

Jet's Kitchen takes data security very seriously. We implement a range of administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

5.1 Security Measures We Use

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS) protocols.
• Payment Security: We are PCI-DSS compliant. Credit card data is processed directly by certified payment processors and is never stored on our servers in plain text.
• Access Controls: Access to personal data is restricted to authorized personnel only, and employees are trained on data protection obligations.
• Firewalls and Intrusion Detection: Our systems are protected by firewalls and monitored for suspicious activity.
• Regular Security Audits: We conduct periodic reviews of our data collection, storage, and processing practices.
• Data Minimization: We only collect the minimum data necessary for the purposes described in this policy.

6. Your Rights and Choices

Depending on your location and applicable law, you have a number of rights regarding your personal information. We honor all rights afforded under applicable United States federal and state laws, including the Federal Trade Commission Act (FTC Act) and, for California residents, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

6.1 Right to Access

You have the right to request a copy of the personal information we hold about you. Upon a verified request, we will provide you with the specific pieces and categories of personal information we have collected, the sources from which it was collected, the purposes for which it is used, and the categories of third parties with whom it is shared.

6.2 Right to Correction

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you. You may also update much of your personal information directly through your account profile on our website.

6.3 Right to Deletion

You have the right to request the deletion of your personal information. Upon a verified request, we will delete your data from our systems, subject to certain exceptions (e.g., where retention is required to complete an ongoing transaction, comply with a legal obligation, detect fraud, or exercise our legal rights).

6.4 Right to Data Portability

Where technically feasible, you have the right to receive a copy of your personal information in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.

6.5 Right to Opt Out of Sale or Sharing (California Residents)

Under the CCPA/CPRA, California residents have the right to opt out of the "sale" or "sharing" of their personal information for cross-context behavioral advertising. We do not sell personal information in the traditional sense. However, if our use of advertising cookies or pixels constitutes a "sale" or "sharing" under the CPRA, you may opt out by adjusting your cookie preferences or contacting us directly.

6.6 Right to Limit Use of Sensitive Personal Information (California Residents)

California residents have the right to limit the use of sensitive personal information (such as precise geolocation or financial data) to only what is necessary for providing services. We do not use sensitive personal information for purposes beyond fulfilling your orders and maintaining your account security.

6.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge you different prices, provide a different level of service, or suggest any of the above as a consequence of exercising your rights under this policy or applicable law.

6.8 How to Exercise Your Rights

To submit a data rights request, please contact us using one of the following methods:

• Email: [email protected]
• Website: jetskitchen.rest

We will respond to verified requests within 45 days of receipt. If we require additional time (up to 90 days total), we will notify you in writing with an explanation for the extension. We may need to verify your identity before processing your request to protect against fraudulent or unauthorized submissions.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including providing our Services, maintaining accurate business records, and complying with our legal obligations.

When your personal information is no longer needed for these purposes, we will securely delete or anonymize it. If deletion is not immediately possible (e.g., because data is stored in backup archives), we will isolate and protect it from further processing until deletion is feasible.

8. Cookie Usage

Our website uses cookies and similar tracking technologies (such as web beacons, pixels, and local storage) to enhance your browsing experience, remember your preferences, and deliver relevant content and advertisements.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly (e.g., maintaining your shopping cart, enabling login sessions). These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics). All data is aggregated and anonymized.
• Functional Cookies: Remember your preferences and settings (e.g., saved delivery address, language preference).
• Targeting and Advertising Cookies: Used to deliver personalized advertisements on our website and third-party platforms. These may track your browsing behavior across sites.

8.2 Managing Cookie Preferences

You can manage or disable cookies through your browser settings at any time. Most browsers allow you to block or delete cookies. Please note that disabling certain cookies may impact the functionality and features available to you on our website.

You may also opt out of interest-based advertising by visiting:

• Digital Advertising Alliance (DAA) — aboutads.info/choices
• Network Advertising Initiative (NAI) — optout.networkadvertising.org

For full details on our use of cookies, the specific cookies deployed, and how to manage them, please refer to our Cookie Policy available on our website at jetskitchen.rest.

9. Children's Privacy

Our Services are intended for users who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from individuals under the age of 18. Our website is not directed to children, and we do not market food ordering services to minors.

If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon receiving a verified request, we will promptly delete any such information from our systems in accordance with the Children's Online Privacy Protection Act (COPPA) and applicable state laws.

We take our obligations regarding children's privacy extremely seriously. If we become aware that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete that information and, where required by COPPA, notify the child's parent or guardian.

10. International Data Transfers

Jet's Kitchen is based in the United States, and our Services are primarily intended for users within the United States. All personal information we collect is processed and stored on servers located in the United States.

If you are accessing our Services from outside the United States — including from the European Union, United Kingdom, Canada, or any other jurisdiction — please be aware that your personal information will be transferred to, stored in, and processed in the United States. The data protection laws in the United States may differ from those in your home country and may not offer the same level of protection.

By using our Services and providing your personal information to us, you consent to this transfer, processing, and storage of your information in the United States. We take appropriate steps to ensure that any such transfers comply with applicable legal requirements and that your information remains protected to the standard described in this Privacy Policy.

If you have questions about the legal mechanisms we use to transfer data internationally, please contact us at [email protected].

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services — such as social media platforms, payment portals, or food delivery partners. These third-party sites operate independently and have their own privacy policies. We do not control, and are not responsible for, the privacy practices or content of any third-party websites.

We strongly encourage you to review the privacy policies of any third-party services you visit before providing them with your personal information. The inclusion of any link on our website does not imply our endorsement of the linked site or its privacy practices.

12. Your California Privacy Rights (CCPA / CPRA)

If you are a resident of the State of California, the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA), grants you specific rights with respect to your personal information. In addition to the rights described in Section 6, California residents are entitled to:

• Know what categories of personal information have been collected about you in the past 12 months.
• Know what categories of sources from which personal information is collected.
• Know the business or commercial purpose for collecting or selling personal information.
• Know the categories of third parties with whom personal information is shared.
• Opt out of the sale or sharing of personal information.
• Request deletion of personal information, with certain exceptions.
• Request correction of inaccurate personal information.
• Limit the use and disclosure of sensitive personal information.
• Receive equal service and price and not be discriminated against for exercising your CCPA/CPRA rights.

To submit a request under the CCPA/CPRA, please contact us at [email protected]. You may also designate an authorized agent to make a request on your behalf by providing written permission and verifying your own identity with us directly.

We are committed to responding to all verifiable consumer requests within 45 calendar days, with one possible extension of up to 45 additional days where reasonably necessary.

13. Do Not Track Signals

Some web browsers and mobile devices include a "Do Not Track" (DNT) feature that signals your preference not to have your online activities tracked across websites. Currently, no uniform technology standard exists for recognizing or honoring DNT signals.

At this time, our website does not respond to browser-initiated DNT signals. However, you may opt out of tracking and advertising cookies through the cookie management tools described in Section 8, and you may opt out of specific analytics tools using the links provided. We will update this section if our practices change.

14. How to File a Complaint

If you believe we have not adequately addressed your privacy concerns or have violated applicable data protection laws, you have the right to file a complaint with the appropriate regulatory authority.

14.1 Federal Level

The Federal Trade Commission (FTC) enforces federal consumer privacy and data security laws in the United States. You may file a complaint at:

• Federal Trade Commission (FTC): www.ftc.gov/complaint
• FTC Consumer Helpline: 1-877-FTC-HELP (1-877-382-4357)

14.2 California Residents

California residents may also file privacy complaints with the California Privacy Protection Agency (CPPA), which was established by the CPRA to enforce California privacy law:

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy/ccpa

14.3 Contact Us First

Before filing a complaint with a regulatory authority, we encourage you to contact us first so we have the opportunity to resolve your concerns directly. Please reach out to us at:

• Email: [email protected]
• Website: jetskitchen.rest

We aim to acknowledge all privacy-related complaints within 5 business days and to resolve them within 30 business days where possible.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time and at our sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page. If we make material changes to this policy, we will notify you by:

• Sending a notification to the email address associated with your account;
• Posting a prominent notice on our website homepage; or
• Displaying an in-app notification (if applicable).

Your continued use of our Services after any changes to this Privacy Policy become effective constitutes your acceptance of those changes. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

16. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, or if you wish to exercise any of your rights described herein, please do not hesitate to contact us:

We are committed to working with you to resolve any privacy concerns in a timely, fair, and transparent manner. Thank you for trusting Jet's Kitchen with your personal information. We value your privacy and strive every day to honor that trust through responsible data practices.